How old do I have to be to hire a vehicle?
The minimum age is normally 25 and the maximum age is 75 (except camper van driver age is between 30 – 69) due to insurance restrictions. You must have a full UK Driving licence for 2 Years.
If you are under 25, click here, to read about our young drivers policy.
What is included in the price?
All our prices are inclusive of VAT, Insurance and unlimited mileage. (any hires 28 days or over are capped at 2000 miles per 28 days maximum).
When I place the reservation, what is taken from my credit/debit card?
Just the cost of the rental plus the VAT
How can I pay for the rental?
Credit/Debit card, we accept Visa, MasterCard,Visa Debit, Switch and Electron. All Payments must be made in the drivers name, we will be unable to accept any third party card details. The card used for the payment of the rental must be available when the vehicle is collected for verification purposes.
Am I responsible for any additional charges?
Please refer to our terms and conditions that explains this in more detail
Can I add an additional driver?
Additional driver can be added at a daily cost of £6.88, they need to be qualified in exactly the same way as the main driver
What is the deposit?
Deposit will be required when the vehicle is collected, This is refunded in full upon termination of hire providing the vehicle is returned full of fuel and free from damage. Deposit amounts differ on vehicles hired and age of drive. We can confirm the amount at time of quote.
Can we drop vehicles off out of hours?
We do not permit the dropping off of vehicles out of hours to protect the interests of our customers. Latest Collection and Returns Monday to Friday 16.30 hrs and Saturdays 15.30 hrs.
What are your opening hours?
Monday to Friday 9.00 hrs until 17.00 hrs, Saturdays 8.30 hrs until 16.00 hrs. We are closed on Sundays and Bank Holidays.
What do I need to bring with me?
Your UK Driving Licence Photo card and Share Driving Licence Code which can be obtained by visiting www.gov.uk/view-driving-licence and inputting the Driving Licence Number and National Insurance Number. The code is case sensitive and is valid for 21 days.
Alternatively, you can bring with you to branch your NI number and Driving License and we can help you create the Check Code.
Two forms of ID, such as Utility bill or Bank Statement that should be no more than three months old ; the address details should correspond with that as shown on your Driving License
If you are unable to produce your Valid Photo Card Driving Licence we will be unable to complete your Booking, which can incur extra charges.
Holders of the old style UK paper licence must also provide a Share Driving Licence check code together with an additional form of photographic ID which can be a Full Valid Passport, an Armed Forces ID Card or a Police Warrant Card. No other form of identification will be accepted.
What endorsements codes are acceptable?
Certain endorsements are acceptable and do not present a problem, please telephone our branch staff who will be pleased to advise
Is there a fuel policy?
All vehicles are supplied with a full tank of fuel, should vehicles be returned after the rental requiring fuel a surcharge is applied in addition to the fuel required to fill the tank. Rental by the hour will incur a fuel by the mileage charge.
Is there a cancellation policy?
A refund will be made providing at least seven days notice is given a cancellation charge of £25.00 will be applied; if less then seven days is given No Refund will be made. No Show will be charged £25.00. Refunds will not be made for specialist vehicles, this includes, MPV’s, 4×4’s and Luton Vans.
In the event of a vehicle not being available a full refund will be issued.